Junior Field Technical Support Engineer

We are a leading local provider of outsourced IT and Managed Network Services to small and medium sized businesses in the greater Washington, D.C. area and are seeking a candidate to fill the entry level position of Junior Field Technical Support Engineer.

We are looking for someone who is sharp, can communicate effectively both verbally and in writing, possess a "Yes I can" attitude, always asks "What else can I do to help", and is eager to learn and do more.

In this position you will:

• Drive daily to client's locations (travel expenses are reimbursed) to do things like setup printers and desktops, drop off and pickup PCs, configure wireless routers, install software, troubleshoot internet connections, etc.
• Be a gopher with a screwdriver
• Be resourceful and at times "Just figure it out"
• Be exposed to a lot of different technologies
• Be given the chance to prove yourself to move up to the next level
• Not be expected to know everything, but know how to find the answer
• Be exposed to servers and directed to work on them by Senior Engineers

Requirements:

• CUSTOMER FIRST ATTITUDE 
• Ability to work independently and as part of a team
• Resourceful when resolving difficult issues and situations both technical and interpersonal
• Able to communicate effectively both oral and written
• Knowledge of Windows XP, Vista, and Windows 7
• Knowledge of Microsoft Outlook or other Email Clients
• Wireless networking
• Printer configuration in networked and non-networked environments
• Reliable transportation
• Able to lift 50 lbs independently

Pluses:

• Windows server experience
• MS Exchange experience
• Router firewall configuration
• Unix/Linux
• Group Policy
• Managed Services Experience
• Helpdesk ticketing systems (Connectwise, AutoTask, etc.)
• Managed Services Software (Labtech, Kaseya, etc.)