Part-Time Junior IT Support Field Engineer
Summary
| Title: | Part-Time Junior IT Support Field Engineer |
|---|---|
| ID: | 1006 |
| Department: | Information Technology |
Description
We are a leading local provider of outsourced IT services to small and medium sized business and organizations in the greater Washington, D.C. area are seeking candidates to fill the position of Part-Time Junior Field IT Support Technician.
We are a small and growing company that offers a challenging working environment, independent as well as collaborative work opportunities, a great degree of responsibility, and a relaxed yet professional work environment.
The position requires a heavy focus on customer service skills, attention to detail and a positive, “can do” attitude. Local travel is also required. Being able to communicate effectively both written and verbal is critical.
Requirements:
Pluses:
Job Description:
Selected candidate will travel locally to client sites, and occasionally support systems via remote access tools. Chosen candidate must be able to effectively deal with many corporate cultures, diverse personalities and differing priorities. Selected candidate must demonstrate outstanding customer service and strong communication skills with different levels of management. Selected candidate must be resourceful and responsive in dealing with clients, regardless of whether a problem can be resolved immediately. Chosen candidate must be proactive in organizing client’s report status and providing immediate or daily feedback to senior staff, especially regarding unresolved issues. Candidate must be willing to request assistance from senior staff when all other avenues have been exhausted in resolving outstanding issues.
Compensation:
$10 - $15 per hour, depending on experience. Local travel/mileage will be reimbursed.
Schedule:
20 hours per week. Preferred is 4 hours per day, 5 days per week sometime during our business hours of 8:30 am to 5:30 PM. We may also consider 4 days per week at 5 hours per day. We can be somewhat flexible with the right candidate.
We are a small and growing company that offers a challenging working environment, independent as well as collaborative work opportunities, a great degree of responsibility, and a relaxed yet professional work environment.
The position requires a heavy focus on customer service skills, attention to detail and a positive, “can do” attitude. Local travel is also required. Being able to communicate effectively both written and verbal is critical.
Requirements:
- Customer first attitude
- Ability to work independently or as part of a team
- Resourceful when resolving difficult issues and situations
- Excellent customer service skills
- Able to communicate effectively both oral and written
- Thorough knowledge of Windows XP and Windows 2000 and how it integrates into a Windows Active Directory Domain
- Working knowledge of Microsoft Outlook and configuring it to work with Microsoft Exchange
- Wireless networking
- Printer configuration in networked and non-networked environments
- Reliable transportation
- Able to lift 50 lbs independently
- Virus removal
Pluses:
- A+, MCP or 1 to 2 years equivalent desktop support experience in a Microsoft Windows networking environment.
- MCSE/MCSA coursework
- Windows server experience
- MS Exchange experience
- Router firewall configuration
- Unix/Linux
- Group Policy
Job Description:
Selected candidate will travel locally to client sites, and occasionally support systems via remote access tools. Chosen candidate must be able to effectively deal with many corporate cultures, diverse personalities and differing priorities. Selected candidate must demonstrate outstanding customer service and strong communication skills with different levels of management. Selected candidate must be resourceful and responsive in dealing with clients, regardless of whether a problem can be resolved immediately. Chosen candidate must be proactive in organizing client’s report status and providing immediate or daily feedback to senior staff, especially regarding unresolved issues. Candidate must be willing to request assistance from senior staff when all other avenues have been exhausted in resolving outstanding issues.
Compensation:
$10 - $15 per hour, depending on experience. Local travel/mileage will be reimbursed.
Schedule:
20 hours per week. Preferred is 4 hours per day, 5 days per week sometime during our business hours of 8:30 am to 5:30 PM. We may also consider 4 days per week at 5 hours per day. We can be somewhat flexible with the right candidate.
